This is the privacy policy of Uplevelling With Joy.  In this document, “the Company”, “we”, “our”, or “us” refers to Uplevelling With Joy (TM), ABN 47070208460.

1.     Introduction

This Privacy Policy governs your access to and use of uplevellingwithjoy.com, including any content, functionality and services offered on or through uplevellingwithjoy.com (the "Website"), whether as a guest or a registered user.

When accessing this Website, the Company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy aims to inform you about how we collect and handle any information that we collect from you, or that you provide to us. It covers both information that could identify you (“personal information”) and information that could not.

Please read the Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

This privacy policy:

1.1   is part of, and subject to, the Website Terms of Use;

1.2  applies to information we collect on this Website and in email, text, or other electronic messages between you and this website;

1.3  complies with Australian law and with the laws of all jurisdictions of which we are aware;

1.4  only applies to our Website. If you leave our Website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over the policy or terms of other websites. It is your responsibility to check their policy before continuing to access them.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this Website.

2.   Information we collect

2.1 Business and personal information

This includes all information given to us in the course of your business and ours, such as:

2.1.1  your name;

2.1.2  your contact details;

2.1.3  information you give us in your capacity as our client;

2.1.4  information that you provide by filling in forms on our site;

2.1.5  information provided at the time of registering as a user on our Website, purchasing or subscribing to our services or products, or requesting further assistance;

2.1.6  information you provide when reporting an issue with our Website;

2.1.7  when you contact us, a record of that correspondence;

2.1.8  completed surveys that we use for research purposes; although you do not have to respond to them.

This information is used:

2.1.9  to provide you with the services which you request;

2.1.10 for verifying your identity for security purposes;

2.1.11 for marketing our services and products;

2.1.12 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

2.2   Your email address

We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled “4. Disclosure of your information”.

This information is used:

2.2.1  to correspond with you or deal with you as you expect;

2.2.2  in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our Website;

2.2.3  to send you news about the services to which you have signed up;

2.2.4  to tell you about other of our services or services of sister websites.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.  Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.  If you have trouble unsubscribing, you can send an email to office@uplevellingwithjoy.com requesting to unsubscribe from future emails.

If you are outside the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will automatically enrol you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime by clicking on the unsubscribe link at the bottom of every email we send.

If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will only enrol you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe anytime by clicking on the unsubscribe link at the bottom of every email we send.

2.3  Information you post on our website

This is information you post to a forum or blog. We reserve the right to use it for marketing or other purposes.

2.1  Your website usage

This is information about your IP address, operating system, browser type, the pages you view, how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

See also the section titled 2.8 Cookies.

2.4  Financial information relating to your credit cards

This information is never taken by us either through our Website or otherwise. At the point of payment, you are transferred to a secure page on the website of Stripe, Paythen or other reputable payment service provider. Your payment transactions through these payment service providers will be encrypted.  The payment page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

Note on padlock symbols and other trust marks: Many companies offer certification and an icon or other small graphic to prove to website visitors that the site is safe. We do not handle information about your credit card so do not subscribe to any such service.

2.5   Financial information about your direct debit

When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank, for processing according to our instructions. We may keep a copy.

2.6  Affiliate information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

2.7  Information from third parties

This is data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

2.8  Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our Website. The cookies we use may last for a single visit to our Website (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our Website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

See section “3. How we use your information” for how we use cookies.

3.    How we use your information

We use your business and personal information to:

• present our Website and its contents to you;

• provide you with the products, services and programs you have requested or purchased;

• provide you with information;

• provide you with offers for products, services and programs;

• verify your identity for security purposes;

• carry out any contract between you and the Company;

• administer our business activities;

• provide customer service;

• from time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information;

• from time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities;

• information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

We use cookies to:

• record whether you have accepted the use of cookies on our Website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our website will not work well for you;

• allow essential parts of our Website to operate for you;

• operate our content management system;

• operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our Website and deleted when you close your browser;

• enhance security on our contact form, if there is one. It is set for use only through the contact form. This cookie is deleted when you close your browser;

• collect information about how visitors use our Website. We use the information to improve your experience of our Website and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from, and the pages they visited;

• record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser;

• record your activity during a webcast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the website. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose;

• store your personal information so that you do not have to provide it afresh when you visit the Website next time;

• enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

4.    Disclosure of your information

We may disclose your personal information to:

4.1  our subsidiaries, affiliates and service providers for the purpose of providing our services to you;

4.2  a third party, including a lawyer, collection agency or credit reference agency, when necessary to enforce our terms of service or any other agreement between you and the Company;

4.3  any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business;

4.4  legal authorities if they so request or have the proper authorisation such as a search warrant or court order.

5.    Viewing by others

Whenever you make your personal information or other information available for viewing by others such as through our community platforms, the personal information or other information that you share can also be seen, collected, and used by others. Therefore, we cannot be responsible for any unauthorised use by others of such personal information or other information that you voluntarily share online or in any other manner.

6.    Use of site by children

We do not market to children, nor do we sell products or services for purchase by children. If you are under 16 you may use our Website only with consent from a parent or guardian. 

We do not knowingly collect or use personal data from children under 16 years of age.  If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible.  If a child under 16 years of age has provided us with personal data, their parent or guardian may contact our office.

7.    GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016 679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). 

For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. 

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

8.    Data may be processed outside Australia

Our Website is hosted in the United States of America. We also use outsourced services in countries outside Australia from time to time in other aspects of our business.  Accordingly data obtained within Australia may be processed outside Australia and data obtained in any other country may be processed within or outside that country.

9.    How we protect your data

In order to protect your privacy, we store all of our data on servers in secure facilities. 

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, the Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

Email:  Email is not recognized as a secure medium of communication and we therefore request that you do not send private information to us by email. If you do, it is at your own risk.

Passwords:  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

10.   Complaints procedure

10.1  If you have a complaint about how we have collected or handled your personal information, please contact us at office@uplevellingwithjoy.com. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.

10.2  If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.  We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.

10.3  If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au. Website: http://www.oaic.gov.au.

11.   Change in Privacy Policy

To ensure our privacy policy remains current, this policy is subject to change.  Please return periodically to review our privacy policy.

We reserve the right to change, amend, or otherwise alter the Privacy Policy at any time without notice to you. When changes are made to the Privacy Policy, we will update the “Updated on” date at the bottom of this page.

12. Effective date

This policy is effective 1 January 20235

Updated on: nil updates.